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Integration · Gorgias

Connect Gorgias. Through your own data warehouse.

You use Gorgias data in ENABLE through your own PostgreSQL data warehouse: the data is loaded and modelled there, and dashboards, plain-language questions and apps read from it. ENABLE has no built-in connector for Gorgias.

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What is Gorgias?

Gorgias is help desk software built specifically for online shops. Support agents see the customer's orders with every ticket and can take actions in the shop from within the ticket.

How to use Gorgias data in ENABLE

Data from Gorgias is loaded outside the portal, with a standard connector or a custom integration, and then modelled in your data warehouse. Data Analytics sets this up. From then on Power BI dashboards, the SQL Explorer with AI and the data API read from the same model, and access profiles decide who sees what.

Shopify shows how much contact each product category generates per order sold. Sendcloud or PostNL links delivery questions to the actual shipping status.

In ENABLE

What you do with Gorgias data

Plain-language questions

  • “How many tickets do we get per hundred orders, each week?”
  • “Which questions are most often about 'where is my order'?”
  • “Which macros are used most, and do they resolve the ticket straight away?”
  • “How satisfied are customers after a ticket about a return?”

The SQL Explorer with AI turns a question like this into SQL on your data warehouse. You see the query, run it yourself, and the AI only receives metadata. More about the SQL Explorer

KPIs from Gorgias

Go to the KPI library →

Steps

How to connect Gorgias

  1. 1Sketch the end resultFirst decide which questions and dashboards you want from Gorgias data; that tells you which data is needed.
  2. 2Load into your data warehouseOutside the portal, with a standard connector or a custom integration. We decide which route fits during the intake.
  3. 3ModelTables and definitions that work with your other sources, so everyone sees the same numbers.
  4. 4Use in ENABLEPower BI dashboards, the SQL Explorer with AI and the data API, with access profiles and optional row-level security.

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FAQ

Frequently asked questions

Does ENABLE have a built-in Gorgias connector?

No. ENABLE reads from your own PostgreSQL data warehouse. Data from Gorgias is loaded into it outside the portal, with a standard connector or a custom integration; we decide which route fits during the intake.

Which Gorgias data can you use?

Typically tickets with status, channel and tags, messages per ticket, customers with linked shop orders and agents and teams. Exactly which tables you use depends on the questions you want to answer: Data Analytics first sketches the end result and then connects the data it needs.

Can I ask questions about Gorgias data in plain language?

Yes, with the SQL Explorer with AI. The AI turns your question into SQL on your data warehouse and only receives metadata for that, such as table and column names, never the rows themselves. The SQL Explorer is available to client admins by default and can be switched on for users per organisation.

What does it cost to connect Gorgias?

The price of ENABLE depends on your plan. Each plan includes a number of data sources, from 2 on Solo to 50 on Enterprise+, and an extra data source costs €49 per month. Prices are indicative; after a demo and intake you receive a tailored proposal.

See Gorgias data in ENABLE?

In a demo we show how data from Gorgias reaches dashboards, plain-language questions and apps via your data warehouse. Bring your questions.

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