Integration · Zendesk
You use Zendesk data in ENABLE through your own PostgreSQL data warehouse: the data is loaded and modelled there, and dashboards, plain-language questions and apps read from it. ENABLE has no built-in connector for Zendesk.
Customer serviceZendesk is customer service software that brings tickets, a help centre, chat and voice together in one environment. It is used by support teams in mid-sized and large organisations handling questions across several channels.
Data from Zendesk is loaded outside the portal, with a standard connector or a custom integration, and then modelled in your data warehouse. Data Analytics sets this up. From then on Power BI dashboards, the SQL Explorer with AI and the data API read from the same model, and access profiles decide who sees what.
Salesforce or HubSpot puts ticket data next to account value and renewals, so you can see whether heavy support contact goes hand in hand with churn. Your shop or ERP lets you link tickets to orders and products.
Note: Zendesk measures times in both calendar hours and business hours. Choose one per KPI and do not switch halfway.
In ENABLE
The SQL Explorer with AI turns a question like this into SQL on your data warehouse. You see the query, run it yourself, and the AI only receives metadata. More about the SQL Explorer
Steps
FAQ
No. ENABLE reads from your own PostgreSQL data warehouse. Data from Zendesk is loaded into it outside the portal, with a standard connector or a custom integration; we decide which route fits during the intake.
Typically tickets with status, priority, channel and tags, ticket metrics such as first reply time and resolution time, agents and groups and end users and organisations. Exactly which tables you use depends on the questions you want to answer: Data Analytics first sketches the end result and then connects the data it needs.
Yes, with the SQL Explorer with AI. The AI turns your question into SQL on your data warehouse and only receives metadata for that, such as table and column names, never the rows themselves. The SQL Explorer is available to client admins by default and can be switched on for users per organisation.
The price of ENABLE depends on your plan. Each plan includes a number of data sources, from 2 on Solo to 50 on Enterprise+, and an extra data source costs €49 per month. Prices are indicative; after a demo and intake you receive a tailored proposal.
In a demo we show how data from Zendesk reaches dashboards, plain-language questions and apps via your data warehouse. Bring your questions.