KPI library
Logistics KPIs: formulas and examples
Logistics KPIs measure whether orders reach the customer on time, complete and at a reasonable cost. The data comes from your WMS, shipping platform and carrier statuses.
18 logistics KPIs
- On-time delivery rateThe share of shipments that reach the customer on or before the promised date.Formula and example
- OTIF (on time in full)The share of orders delivered both on time and complete.Formula and example
- Perfect order rateThe share of orders that arrive on time, complete, correct and undamaged.Formula and example
- Shipping cost per orderWhat shipping an average order costs you in carrier charges.Formula and example
- Shipping cost as % of salesThe percentage of your revenue that goes on shipping.Formula and example
- Average delivery timeHow long a shipment spends in transit from dispatch to delivery on average.Formula and example
- Picking accuracyThe share of order lines picked without an error.Formula and example
- Picks per hourHow many order lines a picker collects per hour worked on average.Formula and example
- Dock-to-stock timeHow long it takes before an inbound delivery is available to sell from stock.Formula and example
- Same-day shipping rateThe share of orders that leave the warehouse on the day they were placed.Formula and example
- Damaged shipment rateThe share of shipments that arrive at the customer damaged.Formula and example
- First attempt delivery rateThe share of shipments delivered on the first delivery attempt.Formula and example
- Return processing timeHow long it takes from receiving a return to completing it.Formula and example
- Warehouse utilisationThe share of warehouse storage capacity that is in use.Formula and example
- Fulfilment cost per orderWhat storing, picking, packing and shipping an average order costs.Formula and example
- Shipments per dayHow many shipments the warehouse sends out per shipping day on average.Formula and example
- Carrier shareThe share of your shipments handled by each carrier.Formula and example
- Late shipment rateThe share of orders shipped after the latest dispatch deadline.Formula and example
Further reading
- ResourcesKPI library: 193 KPIs with formulas and examples193 KPIs explained for finance, sales, marketing, e-commerce, inventory, logistics, HR, projects, service and SaaS, with formulas, examples, SQL and DAX.Read more
- ResourcesHow to build a KPI dashboard: steps and examplesA KPI dashboard is an overview of the key figures you use to steer towards your goals, such as revenue, margin, on-time delivery or absenteeism. A good KPI dashboard does not start with the software, but with the decisions it needs to support. You then choose a limited number of KPIs, define them, sketch the dashboard and only then build it.Read more
- SolutionPower BI dashboard portal: share dashboards securelyShare your Power BI dashboards securely in your own portal, with role-based access.Read more
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